Please select the type of account you would like to open.

This account is opened in an individual's name and will require a driver's license number.

This account is opened in a business name and will require an EIN (Employer Identification Number).

To continue creating your account, read and agree to the E-ZPass Virginia Customer Service Agreement

Virginia E-ZPass Customer Agreement

AGREEMENT

Subject to the terms and conditions of this Agreement, the E-ZPass Customer Service Center (Service Center) agrees to provide a Transponder (Standard E-ZPass or E-ZPass Flex) to the User who in turn may use it to obtain passage on toll roads accepting E-ZPass.

TERMS AND CONDITIONS

GENERAL

User agrees:

a) The Transponder is the property of VDOT and shall be returned.

b) To install the Transponder in accordance with the Transponder Installation Instructions. If failure to properly install the Transponder results in a toll violation, the User is subject to the full (non- discounted) toll and any administrative fees.

c) To proactively maintain a positive E-ZPass Account balance.

d) That failure to maintain a positive E-ZPass Account balance may result in unpaid tolls, denied passage, violations, administrative fees, account closure and/or a court summons depending on the circumstances.

e) To provide and maintain an up-to-date email address and or cell phone number in order to receive electronic notifications of unpaid tolls.

f) To promptly provide updated payment information for auto-replenish accounts when credit card numbers, expiration dates or bank account details change.

g) To promptly update license plate information for all vehicles that may use the E-ZPass Account and remove license plates for vehicles no longer associated with the account.

h) That the E-ZPass Service Center shall have no obligation or liability to the User with respect to use or performance of the Transponder. User agrees to indemnify and hold the E-ZPass Service Center, the Commonwealth of Virginia, and all other operating agencies, their agents, representatives and respective employees harmless from and against any and all damage, loss, cost, expense, injury or liability relating to, arising from, or as a result of the use of, or the performance of the Transponder, or as a result of inaccurate User Account information.

i) To be fully responsible for any and all charges arising from the use of each Transponder until such time as User either surrenders the Transponder or reports it lost/stolen to the E-ZPass Service Center.

j) To use the Transponder only for the vehicle class for which it was issued. Use of the Transponder on a vehicle with a different number of axles, vehicle weight (over or under 7000 lbs), or tire configuration (duals) is a violation of this Agreement, may be a violation of applicable law and may result in additional charges, including administrative fees.

k) To maintain a safe following distance of at least one vehicle length when passing through tolling points.

l) Not to dispute toll charges that are more than 120 days old.

m) That NO RECEIPT will be given at the lane for E-ZPass transactions.

n) To provide the E-ZPass Service Center with current, accurate and complete personal information to include, name, phone number(s), mailing address, email address, driver’s license number and State, replenishment information, vehicle information, and license plates for all vehicles that will use the Transponder, and provide accurate and complete updates when information changes.

o) That any account with five (5) or more Transponders will be required to utilize automatic replenishment.

p) Not to exceed posted speeds at toll plazas and posted speed limits on open road toll facilities with no toll plazas.

q) Not to travel with more than one Transponder in a single vehicle.

r) To be fully aware of any specific Facility Terms of Use prior to use of the Transponder on that Toll Facility.

PREPAID ACCOUNT

User agrees to maintain a Prepaid Account with the Service Center to cover User’s applicable tolls, charges and fees as described in this Agreement. Failure to maintain a positive balance shall constitute a breach of this Agreement and may subject the User to the loss of discounts, administrative costs, any unpaid toll charges as determined by the Virginia Department of Transportation (VDOT ), the Toll Facility or any State where usage occurred, and termination of this agreement. User agrees that it is their responsibility to monitor their usage and account balance. E-ZPass provides a variety of means for checking account balances (including but not limited to quarterly and monthly statements, online review, and low balance yellow light indicators at some locations) and will attempt to notify the customer via balance alerts as a courtesy. E-ZPass shall not be responsible for any consequences arising as a result of failure to maintain a positive Account balance. User shall be responsible for any violations, fees, claims, tolls and/or any other charges assessed as a result of failure to maintain a positive balance. No interest shall be paid on Prepaid Account balances.

E-ZPASS FLEX

E-ZPass Flex Transponders provide additional functionality to permit Users to identify when their vehicle can be classified as High Occupancy Vehicle (HOV) for the purposes of obtaining a discount on those facilities that support the additional Flex functionality. Any User of Flex Transponders agrees:

a) To only operate the HOV switch when it is safe to do so.

b) That the use of the Transponder in HOV mode with less than the required number of people in the vehicle where an HOV discount is available is a misuse of the Transponder. User agrees that upon notification of improper use, if User does not dispute the notification, User’s E-ZPass account may be charged for the undiscounted toll in effect at the time of the improper use. Improper HOV declaration is also subject to roadside legal enforcement which can result in administrative fees, court penalties and fines.

c) The Flex will function as a Standard Transponder regardless of switch position on Toll Facilities which do not support the Flex functionality.

d) Flex Transponder Users who do not use their Flex functionality for HOV discounted transactions on Virginia Express Lanes are urged to exchange the Flex Transponder for a Standard Transponder (at no cost).

ACCOUNT INACTIVITY

Users who do not use their Account for toll payment for a period of twelve (12) months may be subject to Account termination.

RETAIL TRANSPONDERS

E-ZPass On-the-Go Transponders shall be used on two axle passenger vehicles only. E-ZPass On-the-Go Transponders must be registered by providing E-ZPass Account holder information in order to obtain the full balance. Failure to register an E-ZPass On-the-Go Transponder within 48 hours of first use may result in the invalidation of the Transponder. It may take up to 48 hours after registration to reactivate an invalid Transponder.

TOLLS, CHARGES AND FEES

An E-ZPass User’s Prepaid Account will be reduced by charges for:

a) Applicable tolls charged each time the Transponder is used to obtain passage on, continue upon, or exit from an E-ZPass or participating E-ZPass collection area.

b) Returned check fees of $35

c) Any other fees or costs chargeable under this Agreement, including but not limited to optional statement fees; payment decline fees; lost, stolen or damaged Transponder fees; or tolls and processing fees associated with license plates in User’s account.

REPLENISHMENT THRESHOLD

A Low Balance occurs whenever the Account balance drops to or below the established Account Replenishment Threshold (minimum $10.00 per Transponder). The initial Replenishment Threshold should be based on at least three days of anticipated usage. The Service Center reserves the right to increase the Replenishment Threshold based on User’s usage patterns to aid in the maintenance of the Account(s).

ACCOUNT REPLENISHMENT

Whenever the Account balance drops to or below the Replenishment Threshold, User agrees to replenish Account by one of the following methods.

a) Automatic Account replenishment by credit/debit card or ACH (direct bank debit): User’s credit/debit card or bank account registered in the Account will be charged a Replenishment Amount. The Replenishment Amount will be either the average monthly usage or $35.00 per Transponder, whichever is greater. The Customer Service Center reserves the right to increase the Account Replenishment Amount to compensate for usage patterns without notifying the User. If a credit/debit card or automatic checking account debit is declined more than once, User may become ineligible for automatic replenishment.

b) Manual Account replenishment: User should replenish their Account once it reaches Low Balance in order to maintain a positive balance and avoid interruption in service.

LOST OR STOLEN TRANSPONDER

User must notify the E-ZPass Service Center immediately of any lost or stolen Transponder, identifying the Transponder by serial number. Until the E-ZPass Service Center is notified, the User will continue to be responsible for charges. Once notified, the Service Center will invalidate the Transponder. The User shall be responsible for the cost of the lost or stolen Transponder ($10.00 for each Standard Transponder and $20.00 for each Flex Transponder). The fee will be waived if the User provides a copy of an official police report indicating that the Transponder was stolen.

DAMAGED TRANSPONDER

The E-ZPass is the property of VDOT. Any Transponder that has been altered, defaced, or damaged in any manner will result in a fee of $10.00 for each Standard Transponder and $20.00 for each Flex Transponder.

ACCOUNT TERMINATION

The E-ZPass Service Center or E-ZPass User may terminate this Agreement at any time. Upon termination of this Agreement, the account will be closed, and the User must promptly return all Transponder(s) in original condition, less normal wear to the E-ZPass Service Center. Users failing to return Transponder shall be assessed lost/stolen fees. A refund will be processed within 30 days for any balance remaining in the User’s E-ZPass Account, less any amounts owed under this Agreement. If the User’s account balance is insufficient to cover charges, the User will be liable for all such amounts, and may become liable for additional service charges, fines, or penalties in accordance with applicable law if such unpaid charges are not promptly paid. Any unresolved negative balance shall be subject to further collection procedures and/or legal action.

Any unclaimed positive balances will be treated as unclaimed property in accordance with the laws of the Commonwealth of Virginia.

PRIVACY POLICY

It shall be the policy that VDOT shall only collect and retain E-ZPass User information that is necessary and essential in order to properly conduct and record E-ZPass financial transactions. Information collected by VDOT relative to individual E-ZPass customer usage shall only be released:

a) In response to a bona fide court order/subpoena for information.

b) At the request of the individual E-ZPass Account owner(s); or

c) To collect unpaid tolls or negative Account balance.

VDOT may provide E-ZPass User usage data in summary form to assist in transportation research. However, under no circumstance will individual customer information be disclosed to any nonaffiliated third parties for use in telemarketing, direct mail marketing, or other marketing through electronic mail to customers. VDOT is subject to federal and state statutory requirements and may amend its E-ZPass privacy policy at any time without notice in accordance with applicable statutory requirements.

OTHER TERMS AND CONDITIONS

It is expressly understood and agreed that an E-ZPass User authorizes the E-ZPass Service Center to access User’s credit card, debit card or ACH and make charges authorized under this Agreement. An E-ZPass User expressly understands and agrees that the E-ZPass Service Center shall not be liable to an E-ZPass User for any damages resulting from these actions. Additionally, the E-ZPass Service Center shall not be liable for:

a) Any incidental, indirect, special or consequential damages, including but not limited to, loss of use, revenues, profits or savings, even if the E-ZPass Service Center knew or should have known of the possibility of such damages; or

b) Claims, demands, or actions against an E-ZPass User by any person, corporation, or other legal entity resulting from the use of the Transponders, credit report inquiry, check authorization and/or charging of the E-ZPass User’s credit card, debit or check card. E-ZPass Users who elect to provide funds via automatic draft drawn directly against account deposits agree to be responsible for the adequacy of those funds to satisfy all amounts drawn against them.

The E-ZPass Service Center may change the terms of this Agreement at any time by providing electronic or written notice to the E-ZPass User. If the E-ZPass is used after an E-ZPass User receives notice of the new terms of this Agreement, then the E-ZPass User shall be bound by the new E-ZPass terms. For purposes of this Agreement, the E-ZPass User shall be deemed to have received notice 10 days after the notification of changes is either emailed or deposited with the United States Postal Service, postage prepaid, addressed to the E-ZPass User at the most recent address registered on the E-ZPass User’s Account record at the E-ZPass Service Center.

The captions used in this Agreement have been inserted for convenience and for reference only and shall not be deemed to limit or define the text of this Agreement. The provisions of this Agreement are severable, and if any provision or part of this Agreement or the application thereof to any person or circumstance shall ever be held by any court of competent jurisdiction to be invalid or unconstitutional for any reason, the remainder of this Agreement and the application of such provision or part of this Agreement to other persons or circumstances shall not be affected. For the purpose of giving any and all notice(s) to the E-ZPass Service Center required under the provisions of this Agreement, User shall use the following mailing address:

E-ZPass VA Customer Service Center
P.O. Box 1234
Clifton Forge, VA 24422-1234

Effective July 1, 2020

Enter your primary account holder contact information
EIN can only contain numbers. It must be 10 characters long including the dash.
Business Name can only contain letters, numbers, spaces, or (@ & - , . ‘ # : *) and must be between 1 and 50 characters long.
First Name can only contain upper and lower case letters, spaces, and must be between 1 and 50 characters long.
Middle Name can only contain upper and lower case letters, spaces, and must be between 1 and 25 characters long.
Last Name can only contain upper and lower case letters, spaces, hyphens, and must be between 1 and 50 characters long.
Street Address can only contain letters, numbers, and spaces, and must be between 1 and 60 characters long.
Street Address can only contain letters, numbers, and spaces, and must be between 1 and 60 characters long.
City can only contain letters and spaces, and must be between 1 and 30 characters long.
A State must be selected
Zip Code must be in the format '12345', '12345-6789', or 'H0H 0H0'
Email address cannot be longer than 50 characters, must include the '@' symbol, and must contain a domain. The email address is not valid.
Drivers License can only contain letters and numbers, and must be between 1 and 25 characters long. A State must be selected
Contact Title can only contain letters, and must be between 1 and 35 characters long.
Phone Number must contain 10 numbers, no dashes or spaces. Invalid phone number.
Extension must contain from 1 to 4 numbers.
Phone Number must contain 10 numbers, no dashes or spaces. Invalid phone number. You must enter an evening phone number if you have an evening phone extension.
Extension must contain from 1 to 4 numbers.
* Required fields
Would you like to add an authorized contact to your account? Authorized contacts are permitted to make changes to your account after being verified by our call center.
Would you like to add an additional authorized contact to your account?
You are adding the following authorized contacts:
Contact Name Contact Address
EIN can only contain letters and numbers, and must less than 10 characters long.
Business Name can only contain upper and lower case letters, spaces, and must be between 1 and 50 characters long.
First Name can only contain upper and lower case letters, spaces, and must be between 1 and 50 characters long.
Middle Name can only contain upper and lower case letters, spaces, and must be between 1 and 25 characters long.
Last Name can only contain upper and lower case letters, spaces, hyphens, and must be between 1 and 50 characters long.
Street Address can only contain letters, numbers, and spaces, and must be between 1 and 60 characters long.
Street Address can only contain letters, numbers, and spaces, and must be between 1 and 60 characters long.
City can only contain letters and spaces, and must be between 1 and 30 characters long.
A State must be selected
Zip Code must be in the format '12345', '12345-6789', or 'H0H 0H0'
Email address cannot be longer than 50 characters, must include the '@' symbol, and must contain a domain.
Drivers License can only contain letters and numbers, and must be between 1 and 25 characters long. A State must be selected
Contact Title can only contain letters.
Phone Number must contain 10 numbers, no dashes or spaces. Invalid phone number.
Extension must contain from 1 to 4 numbers.
Phone Number must contain 10 numbers, no dashes or spaces. Invalid phone number. You must enter an evening phone number if you have an evening phone extension.
Extension must contain from 1 to 4 numbers.
* Required fields
Is your shipping address different than your billing address?
EIN can only contain letters and numbers, and must less than 10 characters long.
Business Name can only contain upper and lower case letters, spaces, and must be between 1 and 50 characters long.
First Name can only contain upper and lower case letters, spaces, and must be between 1 and 50 characters long.
Middle Name can only contain upper and lower case letters, spaces, and must be between 1 and 25 characters long.
Last Name can only contain upper and lower case letters, spaces, hyphens, and must be between 1 and 50 characters long.
Street Address can only contain letters, numbers, and spaces, and must be between 1 and 60 characters long.
Street Address can only contain letters, numbers, and spaces, and must be between 1 and 60 characters long.
City can only contain letters and spaces, and must be between 1 and 30 characters long.
A State must be selected
Zip Code must be in the format '12345', '12345-6789', or 'H0H 0H0'
Email address cannot be longer than 50 characters, must include the '@' symbol, and must contain a domain.
Drivers License can only contain letters and numbers, and must be between 1 and 25 characters long. A State must be selected
Contact Title can only contain letters.
Phone Number must contain 10 numbers, no dashes or spaces. Invalid phone number.
Extension must contain from 1 to 4 numbers.
Phone Number must contain 10 numbers, no dashes or spaces. Invalid phone number. You must enter an evening phone number if you have an evening phone extension.
Extension must contain from 1 to 4 numbers.
* Required fields
Would you like to add an additonal vehicle to your account?
You are adding the following vehicles to your account:
Plate State Year/Make/Model

At least one vehicle must be entered in order to create a new account.

At least one vehicle should be entered for each transponder being requested.

To prevent any unnecessary violations that might occur in the event of a transponder read error, please provide detailed information for each vehicle that you may use on the account.

Enter Your Primary Vehicle
Enter Your Vehicle Information
Only enter the letters and numbers from your license plate. Do not enter spaces. If your license plate has special characters such as @ or &, do not enter the special characters.
A state must be selected from the list.
Vehicle Make can contain letters, numbers, and spaces only and, must be between 1 and 20 characters long.
Vehicle Model can contain letters, numbers, and spaces only, and must be between 1 and 20 characters long.
Please use a valid Vehicle year. Vehicle year must be between and .
* Required fields
To help us provide the best customer service and minimize the potential for billing issues, it is important that you enter all license plates that you will use with your transponders. Therefore, the number of transponders on your account should be no more than the number of vehicles on the account. Please enter the vehicle information for the additional transponders you are requesting.
Select Primary Vehicle Transponder Type
ordered
Total Transponders: 0
Minimum prepaid toll: $0

In order to create your account, a prepaid toll of $20.00 per transponder will be required.

If you have five or more transponders on your account, auto-replenishment will be required.

Your auto replenishment minimum amount will be $35.00 per transponder requested. Your low balance minimum amount will be $10.00 per transponder requested.

Transponders are programmed for different vehicle types. To avoid issues please select the correct vehicle type to be used for each transponder. If the vehicle type is not showing in the “Other” drop down please go back to vehicles and add that vehicle.

Add Auto-replenishment will help avoid missing paying tolls with your E-ZPass by automatically charging your credit card or debiting your bank account when your E-ZPass account reaches a low balance.
Would you like to enable automatic replenishment?
Replenishment amounts are based on the number of transponders on your account and are a minimum of $35.00 per transponder. 
The low balance amount is a minimum of $10.00 per transponder.
Please enter a valid amount. The Replenishment Amount should be between $0.00 and $0.00 and should not contain a comma.

Whenever your account is automatically replenished, it will be replenished by $35.00.

Please enter a valid amount. The Low Balance Threshold should be between $0.00 and $0.00 and should not contain a comma.

Your account will be replenished whenever the available balance drops below $10.00.

* Required fields
Please choose a payment method to use for automatic replenishment.

If a bank account is chosen as the primary replenishment method, a credit card will need to be added as a backup replenishment method.

Name can only contain upper and lower case letters, spaces, and must be between 1 and 30 characters long.
Credit card number can only contain number and spaces, and must be between 13 and 19 characters long. Backup credit card is same as primary credit card. Please use a different credit card.
Expiration Date must be a future date in the format: MM/YYYY and must be less than 15 years from now.
Credit card security code must be between 3 and 4 numbers.
Zip Code must be in the format '12345', '12345-6789', or 'H0H 0H0'
* Required fields

Routing number must be a valid bank routing number and exactly 9 numbers long.
Account number can only contain numbers and must be between 3 and 17 numbers long.
Account confirmation number must match the account number.
* Required fields

Your bank account and routing numbers may be found on the bottom of any check tied to the bank account.

Would you like to add an additional credit card as a backup replenishment method?

A backup replenishment method is used in case there is a problem attempting to use the primary replenishment method. Having a backup method can help protect your account from entering insufficient status.

As you have chosen to use a bank account as your primary replenishment method, a backup credit card is required.
Name can only contain upper and lower case letters, spaces, and must be between 1 and 30 characters long.
Credit card number can only contain number and spaces, and must be between 13 and 19 characters long. Backup credit card is same as primary credit card. Please use a different credit card.
Expiration Date must be a future date in the format: MM/YYYY and must be less than 15 years from now.
Credit card security code must be between 3 and 4 numbers.
Zip Code must be in the format '12345', '12345-6789', or 'H0H 0H0'
* Required fields

Electronic statements and transaction details are available online. Would you also like to receive a monthly paper statement in the mail for an additional charge?

Subscribing to paper statements will incur a fee of $2.00 per month for each set of up to 3 transponders.

I would like to receive the following email notifications:

Emails will be sent to the Primary contact email address.

Please enter a valid amount. Account Balance Warning must be between $10.00 and $25000.00 and should not contain a comma.

You will receive an email notification when your balance reaches a value less than or equal to $1.00. You are currently not set up to receive account balance email notifications.

Please enter a valid amount. Toll Alert Warning should be between $5.00 and $1000.00 and should not contain a comma.

You will receive an email notification when you receive a toll equal to or higher than $5.00. You are currently not set up to receive toll alert email notifications.

You will receive an email when a payment posts to your account. You are not set up to receive an email when a payment posts to your account.

You will receive emails with toll facility and E-ZPass news and information relevant to E-ZPass customers. Your email address will never be shared with any third parties. You are not set up to receive an email with toll facility and E-ZPass news and information relevant to E-ZPass customers.

All E-ZPass text messages are sent from 1-855-541-3664.

Phone Number must contain 10 numbers, no dashes or spaces. Invalid phone number.
Please enter a numerical code only.

Please enter your 10-digit Mobile Phone Number without dashes. You will receive a verification code, which you will have to enter into this form. Please enter the code you have received on your phone number and click the "CONFIRM" button. If you wish to change the phone number or remove it, please click the "RESET" button.

Please use a valid Amount. Account Balance Warning must be between $10.00 and $25000.00

You will receive a text when your balance reaches a value less than or equal to $5.00. You are currently not set up to receive a text when your balance reaches a value less than the amount you entered in the Account Balance Warning field.

You will receive a text when your balance reaches zero or below. You are currently not set up to receive a text when your balance reaches zero or below.

Please enter a username and password to use when logging into your account
Your PIN must be a number and must have 4 digits.

PIN is used to recover your username and password if you lose it.


Username will only accept letters, numbers, “.”, only one “@” and must be at least 8 characters long.

The username you entered will be checked for availability.


Password must include at least one of each: uppercase letter, lowercase letter, number, special character. Password must be between 8 and 24 characters long.
Password and confirmation must match
* Required fields

Your password must include:

  • uppercase letter
  • lowercase letter
  • number
  • special character
  • 8-24 total characters
  • password and confirmation must match
Do you have any special requests related to the setup of your account?

Depending upon the nature of your request, a customer service representative may need to contact you.

Please enter your request below.
0/500
In order to create your account, an initial payment must be made. You may use credit card that is saved to your account, or use a new credit card.

Card Number and Expiration Date may be populated using the same information you have entered for auto replenishment.

An initial payment of $0.00 will be made to the payment method you select.

Name can only contain upper and lower case letters, spaces, and must be between 1 and 30 characters long.
Credit card number can only contain number and spaces, and must be between 13 and 19 characters long. Backup credit card is same as primary credit card. Please use a different credit card.
Expiration Date must be a future date in the format: MM/YYYY and must be less than 15 years from now.
Credit card security code must be between 3 and 4 numbers.
Zip Code must be in the format '12345', '12345-6789', or 'H0H 0H0'
* Required fields

Below is a summary of the account you are about to create. Please ensure that all information entered is correct. If you would like to change anything, click on the section that needs to be updated to be taken there.
Your account will be opened with an initial balance of . Please validate your data below and click next to complete the process.
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Your account will be opened with an initial balance of . Please validate your data below and click next to complete the process.
On-the-Go Transponder
Your On-the-Go transponder:
Account Type
You are creating a commercial account You are creating a personal account
Primary Contact
Shipping Contact
You are not adding a shipping contact
Authorized Contacts
You are not adding any authorized contacts
Vehicles
You are not adding any vehicles
Requested Transponders
You are not ordering any transponders
Replenishment Methods
You have selected to manage your payments manually. Click here if you would like to set up auto replenishment now.
Replenishment Amount:
Low Balance Amount:
Primary Payment Method:
Replenishment Bank Routing Number:
Replenishment Bank Account Number:
Primary Payment Card Number:
Primary Payment Expiration:
You are not saving a backup replenishment method
Statements
You are not subscribed to receive paper statements.
You are subscribed to receive paper statements.
Email Notifications
You will receive the following email notifications:
You will not receive the following email notifications:
Text Message Notifications
You will receive the following text message notifications:
You will not receive the following text message notifications:
Username & Password
Username:
Password:
Special Request
Initial Payment
Initial Payment Method:
Initial Payment Card Number:
Initial Payment Expiration:
Initial Payment Amount:
Your account has been successfully created. Any transponders you have ordered will be shipped within the next 10 business days. To check on or manage your account, please visit the MyAccount Website.
Your account number is available below. Please record it in your records. If you ever lose your password, your account number can be used to regain access to your account.
Account Number:

The MyAccount Website is your portal for maintaining your account. From updating your information, requesting additional transponders, obtaining receipts and statements, or submitting special requests, it is your one-stop shop for quick and easy access.

All requested transponders will be shipped via USPS. Please allow up to 10 business days for delivery.

There was an error when attempting to validate your entered information. Please check the following sections and try again.

There was an error when attempting to submit your payment for processing. You may try again with the same payment information, or update your chosen payment method.